Sunshine Coast Household Support
Sunshine Coast Household Support
Phone: 0415689576
Privacy Policy
Sunshine Coast Household Support
Sunshine Coast Household Support is committed to protecting your privacy and handling personal information in a responsible and secure manner. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and expectations relevant to NDIS-related services.
Information We Collect
We only collect personal information that is reasonably necessary to provide our services.
Information you may provide includes:
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Full name
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Email address
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Phone number
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Physical address where services are to be carried out
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Basic details about the service requested
For NDIS participants, this may also include:
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Whether services are self-managed or plan-managed
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Plan manager contact details (if applicable)
We do not collect sensitive health information unless it is voluntarily provided and directly relevant to service delivery.
How We Collect Information
Personal information is collected when you:
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Submit a contact or enquiry form on our website
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Contact us via phone or email
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Request a quote or book a service
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Communicate with us in relation to an NDIS service
Why We Collect Personal Information
We collect and use personal information for the following purposes:
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To respond to enquiries and provide quotes
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To schedule and deliver household support services
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To communicate with clients about bookings or changes
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To issue invoices and receive payment
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To meet reasonable record-keeping obligations, including those relevant to NDIS services
We do not use your information for marketing unless you have explicitly agreed to this.
Physical Address Information
Clients are required to provide the physical location of the job in order for services to be delivered.
This information is:
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Used solely for service delivery and scheduling
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Only shared with personnel directly involved in the job
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Not retained longer than necessary
Disclosure of Information
We do not sell, rent, or trade personal information.
Information may be disclosed only where necessary:
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To plan managers or support coordinators (for NDIS services, with consent)
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To comply with legal obligations
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Where required by law or authorised under the Privacy Act
Data Security & Storage
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
This includes:
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Secure email and device access
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Limited access to client information
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Secure storage of electronic records
Personal information is retained only for as long as required for business, legal, or NDIS-related purposes.
Access & Correction
You may request access to the personal information we hold about you or request corrections if the information is inaccurate.
Requests can be made by contacting us using the details below.
NDIS Confidentiality
Sunshine Coast Household Support recognises the importance of privacy and dignity for NDIS participants.
All personal information related to NDIS services is handled confidentially and in line with:
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NDIS Practice Standards (where applicable)
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Australian Privacy Principles
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Reasonable expectations of participants and plan managers
Website Use
Our website may collect limited technical information (such as browser type or pages visited) to improve functionality. This information does not personally identify you.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:
Sunshine Coast Household Support
Email: [your email address]
Phone: [your phone number]